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Helping you to get online and become more Digital!

As more and more services move online and the world is becoming more ‘digital’. It is becoming increasingly important that everyone has the right skills to be able to successfully navigate the digital world. The Library Service can help you get online by sharing our digital knowledge to get you started on your digital journey. So, if you are a complete beginner, or need some more advice or support then we are here to help in a variety of ways.

Knowsley Library Service is delighted to introduce BFI Replay – a new film heritage streaming resource

BFI Replay is an online video resource from the British Film Institute, featuring archives of thousands of videos mapping life in the UK from the 1960’s to the present day.

The videos give an in depth insight into how life was in past years and how much has changed, from politics to popular culture.

BFI Replay also features interviews and profiles with some of the brightest literary stars such as Margaret Atwood,
Salman Rushdie and Kathy Acker taken from the ICA’s long-running Writers in Conversation series. Filmmakers
and actors explain their craft in a series of vintage interviews with Ben Kingsley, Ishmael Merchant and James
Ivory, Robin Williams, Mike Leigh and other film notables.

BFI Replay also celebrates the heyday of regional television, much of which has now vanished including popular
figures such as Richard Whiteley in Yorkshire TV’s Calendar People interviewing famous Yorkshire names and
Ulster TV’s travelogue Lesser Spotted Ulster. BFI Replay is a living digital archive that will grow and evolve as newly
digitised content from the UK Regions and Nations Film Archive partners continues to be added

Replay can only be accessed via the following link on public library computers – BFI Replay.

Further information can be found on the British Film Institute website.

Free Data

Knowsley  Libraries have partnered with the Good Things Foundation, to offer SIM cards to those who are experiencing data poverty. The National Databank scheme is supported by UK mobile networks Vodafone, O2 and Three, and offers vital connections for anyone cut off from the basic daily activities most people take for granted, such as accessing services online, preparing for a job interview, finding essential health information online or indeed keeping in touch with loved ones.

If you’re a Knowsley resident and meet the eligibility criteria listed below, then pop to your local library to pick up a free SIM card.

Eligibility criteria

To be able to receive data through the National Databank you must:

• Be 18+ years old
• And be from a low-income household

You must also qualify in one of the following statements:

• Have no access or insufficient access to the internet at home
• Have no or insufficient access to the internet when away from the home
• Cannot afford their existing monthly contract or top up

A person can have access to data for up to 12 months.

Please note we cannot guarantee that the SIM cards will be compatible with all devices.

Free digital 1-2-1 support sessions

Our digital buddies run free one-to-one support sessions to help you feel more confident using the internet and online services.

Our digital buddies can help you with things such as:

• emailing
• browsing the web and staying safe online
• video calling
• online shopping and banking
• Social media
• using online council services, such as:
• using online chat
• accessing online forms to apply or report something to us
• searching for and applying for social housing
• using online library services, including eBooks and eAudio and your online library account

If you would like support then please contact either your local branch or click on the link below and fill in the form.

Digital Support Form

Printing from WiFi

 WiFi printing is now available at all Knowsley Libraries and it has never been easier!

You can access WiFi printing from most devices running Android and Apple, Windows laptops and Windows phones.

The following instructions will assist with how to print from your smartphone, laptop or tablet.

What you need to connect

• A wireless enabled device.
• A web browser (e.g. Microsoft Edge, Google Chrome, Firefox, Safari) installed on your phone, laptop or tablet. You can use any standard internet ready browser or any operating system.

How to get connected

• Select ‘Knowsley Libraries’ in your network settings and connect using the password:  Library2017
• Select the document that you wish to print and then find the branch printer from your menu. For some more detailed instructions for both Android and Apple users please click here.
• Once you have clicked print then speak to a member of staff to pay for your printouts, and we will print the document for you.

Tea and Tech

 Would you like to feel more confident using your phone or tablet? 

Don’t know where to beginning with using a computer?

Would you like to know what an App is, how to use the Wi-Fi?

Whether you want to learn how to use your tablet, set up an email account, shop online, use the Wi-Fi or just get online and explore the digital world then our friendly staff will be happy to help you get started over a cup of tea!

All sessions are FREE, no booking required – just drop-in:

Monday 10.15 – 11.15 @ Kirkby Library

Monday 14:00 – 17:00 @ Stockbridge Village Library

Thursday 14.30- 15.30 @ Halewood Library

Friday 10.00 – 13.00 @ Huyton Library

FACE also Digital Drop-In Sessions in some of our Libraries. These are FREE to access and open to everyone.  The aim of the sessions is to provide help and support to the community with basic, every day digital skills, e.g. social media, emails, using the internet safely and securely, managing a Universal Credit account, accessing the Property Pool, Zoom etc.

 Tuesday 10.00am – 12.30 @ Kirkby Library

Tuesday 1.30 – 3.30Pm @ Huyton Library

Wednesday 12.30 – 3.30pm @ Prescot Library

Knowsley Libraries are now offering a free digital photograph service for Blue Badge applicants who have no access to provide a digital image.

No appointment will be necessary – you just need to come along to one of our Library branches and bring proof of ID such as a valid driving licence, passport, or current Council Tax/utility bill.

Details for library locations and opening hours can be found on here.

If you need support to complete a Blue Badge application please contact us using one of the below methods;

1. Chat to an Online Advisor – start a chat at knowsley.gov.uk/online-services. Advisors are available Monday to Friday 9am until 5pm with the exception of Wednesday which is 9am until 4pm.
2. Telephone – call 0151 489 6000. Our Customer Services Team is available Monday to Friday 9am until 5pm with the exception of Wednesday which is 9am until 4pm.
3. Face to face –please call 0151 489 6000 to discuss arranging an appointment.

Digital Drop-in sessions are FREE to access and open to everyone. The aim of the sessions is to provide help and support to the community with basic, every day digital skills, e.g. social media, emails, using the internet safely and securely, managing a Universal Credit account, accessing the Property Pool, Zoom, etc.

You will receive help with:
-Being able to use digital technologies, such as using a browser, connecting to the internet and keeping passwords secure.
-Sending emails securely, using attachments and participating on social media.
– Using search engines, being aware that not all online content is reliable, accessing content across devices.
-Setting up accounts, e.g. Universal Credit, Property Pool, e-consult, online shopping, etc.

• Monday 9:30am – 12:00pm  New Hutte Neighbourhood Centre, Lichfield Road, Halewood, L26 1TT
• Monday 12:30pm – 3:30pm The Gate, 600 Princess Drive, Liverpool, L14 9NQ
• Tuesday 10:00am – 12:30pm Kirkby Gallery, The Kirkby Centre, Norwich, Kirkby, L32 8XY
• Wednesday 9:30am – 12:00pm St John’s Infozone, Manor Farm Road, Huyton, L36 0UB
• Thursday 9:30am – 12:30pm St John’s Infozone, Manor Farm Road, Huyton, L36 0UB
• Thursday 1:00pm – 3:30pm St John’s Infozone, Manor Farm Road, Huyton, L36 0UB

Starting 20th September:  Tuesday 1:30pm – 3:30pm Huyton Library, Civic Way, Huyton,  L36 9GD

Starting 21st September:  Wednesday 12:30pm – 3:30pm Prescot Library, The Prescot Centre, Prescot Shopping Centre, Aspinall Street, L34 5GA

Contact: Michelle Daly, Lead Education Officer, Knowsley FACE
Email: michelle.daly@knowsley.gov.uk
Telephone: 0151 443 5389 or Mobile: 07810 053 971

No more library fines in Knowsley

Library users in Knowsley will no longer need to pay fines if books are returned later than the due date.

Knowsley Library Service’s decision to end library fines on adult loans will take immediate effect.

Already, fines are not charged on e-books or books borrowed by children in Knowsley. Now late fees for adults are being lifted too, it’s hoped even more residents will join their local library, borrow books and enjoy reading.

Along with removing fines, Knowsley Library Service is introducing an amnesty, to encourage residents to return existing overdue items.

Some members may have forgotten they have outstanding loans so all customers with books that are overdue will be called to inform them and told about the amnesty.

Cllr Jayne Aston, Knowsley Council Cabinet Member for Resources, said:

“Our libraries are welcoming and accessible community facilities, providing a gateway to a wide range of Council and other services, information and opportunities for all.

 “From now on we will not be charging anyone for returning late library books. We’ve never charged children, and I’m delighted that this now applies to adults too. By removing fines we’re ensuring that library resources continue to be accessible to all residents.

 “If you have any overdue library books, just return them to your local library, you won’t need to pay a fine.

 “I hope the end of late charges will mean more residents will take out a library membership, visit their local branch and discover all Knowsley libraries have to offer.”